Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Shipping
Domestic orders within Ghana typically arrive within 2-5 business days. International shipping times vary by location, usually taking 7-14 business days.
Yes! We offer free shipping on all orders over GHS 500 within Ghana. International orders over GHS 1,500 also qualify for free shipping.
Absolutely! Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Yes, we ship worldwide. Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout.
Returns & Exchanges
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
Contact our customer service team at support@worldg3nius.com with your order number. We'll provide you with return instructions and a prepaid shipping label for domestic returns.
Yes! If your size isn't right, we're happy to exchange it. Contact us within 14 days of receiving your order to arrange an exchange.
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Products & Sizing
Check our Size Guide for detailed measurements. Each product page also includes specific sizing information. When in doubt, size up for a relaxed fit.
Our products generally run true to size, with some items designed for an oversized fit (noted in the product description). Refer to our Size Guide for specific measurements.
We use premium quality materials including 100% organic cotton, French terry, and high-grade polyester blends. Material information is listed on each product page.
Care instructions are included on each product's label. Generally, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.
Payments & Promotions
We accept Mobile Money (MTN, Vodafone, AirtelTigo), credit/debit cards (Visa, Mastercard), and bank transfers.
Yes, all transactions are encrypted and processed through secure payment gateways. We never store your full payment details.
Enter your discount code in the promo code field during checkout. The discount will be applied to your order total before payment.
Yes! Students get 10% off with a valid student ID. Contact us with proof of enrollment to receive your discount code.